Privacy Policy – Candela Energy Solutions

1. Who We Are
   Candela Energy Solutions  is a Tunisia-based provider of renewable energy, electrical services, and smart technologies. Our website address is https://www.candelaenergy.tn. We are committed to protecting your privacy and ensuring your personal information is handled securely.

2. Information We Collect
   We collect information you provide directly, such as your name, email address, phone number, and any details submitted through our contact forms or email. If you leave comments on our site, we collect the data shown in the comment form along with your IP address and browser user agent string to help detect spam. An anonymized string (hash) of your email address may be sent to the Gravatar service to check if you are using it. The Gravatar privacy policy is available at https://automattic.com/privacy/. If your comment is approved, your profile picture may be publicly visible alongside it. If you upload images to our site, please avoid files containing embedded location data (EXIF GPS) as visitors may download and extract such data. We also collect technical data such as your IP address, browser type, operating system, and referring pages.

3. Cookies
   We use cookies to improve your experience, remember your preferences, and maintain website functionality. If you leave a comment, you may opt to save your name, email, and website in cookies so you do not need to re-enter them later. These cookies last for one year. If you visit our login page, we set a temporary cookie to check if your browser accepts cookies; it is removed when you close your browser. When you log in, we set cookies to store your login and screen display preferences. Login cookies last two days, screen option cookies last one year, and “Remember Me” cookies last two weeks. If you log out, login cookies are removed. If you edit or publish an article, a cookie is saved in your browser containing the post ID of the edited article, expiring after one day.

4. Embedded Content from Other Websites
   Articles or pages on this site may include embedded content such as videos, images, or articles from other websites. Embedded content behaves as if you visited the originating website directly, which may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with that content.

5. How We Use Your Data
   We use your information to respond to inquiries, provide our services, improve our website, comply with legal obligations, and prevent spam or abuse.

6. Who We Share Your Data With
   We do not sell your personal data. We may share it with trusted service providers (hosting, analytics, email services) and legal authorities when required. Visitor comments and form submissions may be checked through automated spam detection services.

7. How Long We Retain Your Data
   Comments and their metadata are retained indefinitely to recognize and approve follow-up comments automatically. Registered users’ personal data is stored in their profile until they request deletion. Form submissions are retained only as long as needed to address your request or fulfill our obligations.

8. Your Rights
   You have the right to request a copy of the personal data we hold about you, to request corrections or deletion, and to withdraw consent for data processing. You may also lodge a complaint with the relevant data protection authority.

9. Data Security
   We use technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Where applicable, data may be processed outside Tunisia in compliance with data protection laws.

10. Contact Information
    For privacy-related inquiries or to exercise your rights, please contact us at contact@candelaenergy.tn.

11. Policy Updates
    We may update this Privacy Policy to reflect changes in technology, law, or our services. Updates will be posted on this page with a revised effective date.